How To Recharge Over-Scratched MTN Recharge Card Without Speaking With Customer Care Agent


This post is about how to recharge your over-scratched or missing-pin MTN logical voucher without taking it to the MTN office or do away with it due to frustration. Before now, if you over scratched your card, you either call 180 which might not even be available at an instant or you move to the nearby MTN office.

Now, you can recharge your accounts on the IVR by following the steps below without speaking to a customer care representative.

  1.  Firstly, simply dial 180/181
  2.  Press 9 to go to the main menu
  3.  Press 1 for account information
  4.  Press 2 for recharge
  5.  Press 1 to recharge account
  6.  You will be directed to press 1 to confirm recharge on the calling MSISDN
  7.  You will be admonished to enter the sixteen (16) digit PIN of the card he wants to load
  8.  If the PIN is available and correct, then the card will be loaded into your account


NOTE:  MTN customers on the premium segment – top subscribers in terms of usage and loyalty - can recharge by following the path listed below ;



  1.  Press 1 to recharge account
  2.  You will be directed to press 1 to confirm recharge on the calling MSISDN
  3.  You will be directed to enter the sixteen (16) digit PIN of the card he wants to load
  4.  If the PIN is available and correct, then the card will be loaded into a customer’s account.

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