MTN Unleashes Artificial Intelligence Chatbot for its mobile Money (MOMO) Service - Lukastech Blog — We Expound Technology

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Monday, 10 June 2019

MTN Unleashes Artificial Intelligence Chatbot for its mobile Money (MOMO) Service

MTN has finally roll-out the first artificial intelligence chatbot service on it's mobile money (MOMO) platform.

It was first unveiled in Cote d’Ivoire in May 2019 and now, it will be rolling out across MTN’s MoMo platform in the next few months.

The aim of this AI chatbot is to get customers engaged in MTN Mobile Money service without stress. This includes payments on various social media platforms such as WhatsApp and Facebook Messenger and SMS.

MTN said the chatbot would also be included in its own newly-released instant messaging service, named “Ayoba”.

Quoting:

“We are passionate about bringing the power of our mobile money solutions to more than 60 million customers across Africa over the next few years,” said MTN Group CEO, Rob Shuter.

“Harnessing modern technologies like Artificial Intelligence can improve in scale, how MTN interacts with customers, enabling the customers to reach us anytime and anywhere, through a variety of channels including social networks and messaging applications.

“We can also harness the power of Artificial Intelligence to provide our customers with the right answers to their questions at the right time.

MTN said the chatbot would also be
included in its own newly-released instant messaging service, named “Ayoba”.

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