MTN Suspends Users from Recharging via USSD

Hours ago it came to our notice that MTN Ng has barred its subscribers from making airtime or data purchase using the USSD code.

This happened after MTN cut back on the commission it pays to banks and fintechs on the sale of airtime and data.

If you're an active MTN subscriber then you should have noticed this glitch, but don't panic as it'll soon be resolved.

I don't know the reason for this action but it ain't a good one as users ain't able to make airtime or data purchases from their banks via USSD (Unstructured Supplementary Service Data), MyMTN app and other apps.

Any attempt will leave you with an error response as thus:

“Dear Customer, this service is temporarily unavailable. Kindly contact your Telecom service provider.”

Although, MTN Nigeria made a statement on this issue and I'm not sure they're working on fixing it soon.

According to MTN,

"DearCustomer, Please be informed that some of Mycustomers may not be able to purchase airtime, and data recharge via banks including MOD, and myMTNApp.

Please pacify Mycustomers and educate them to use MTNTopit, MoMo channels, as well as the debit card options on MOD or myMTN App.”

Update 04/04/2021

According to MTN; "It will interest you to note that for the benefit of our customers who have been greatly inconvenienced by the service suspension, we now have alternative channels of accessing MTN services electronically.

Below is the list and links to access the various alternative platforms:

  • MTN On Demand is on *904# and also via;
  • Barter By Flutterwave (app);
  • Jumia Pay (app);
  • OPay (app);
  • MTN Xtratime airtime loans (*606#);
  • Carbon (app);
  • Kuda (app);
  • BillsnPay (app and web);
  • myMTN Web
  • Momo agent *223#

The Apps can be downloaded from the Playstore and the Appstore.”

That's all.

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