Frequent users of the Zelle platform should have encountered the “payment pending review” on one or more of their transactions.
Also, 》How to Release PayPal Funds on Hold or Pending Balance
This article will show you why your Zelle payment is in your Pending balance and possible ways to make them available.
Why is My Zelle Payment Pending?
Just like PayPal, Zelle security bots will at times place funds on hold for review just to ensure that the payment was made by the owner of the account.
Other factors that will make Zelle place your payment on hold are:
- Making a payment to an email or number not enrolled to Zelle
- High risk associated with the transaction
- Zelle Servers
- Bank issues
If you send payment to a detail that isn’t enrolled on the Zelle platform, the payment status will remain pending on your account until its being accepted by the recipient.
However, payments that remain unaccepted for up to 14 days will be reversed to the canceled and refunded.
Also, sending payment to an account that has been reported multiple times as a scam will place the funds on hold until it is accepted by the owner.
Finally, it could be a problem with Zelle servers which is affecting everyone on the platform.
How to Fix a Pending Zelle Payment
This isn’t a major issue since you can hit the cancel button anytime to get a full refund.
However, if you want to proceed with making the payment then follow one or more of the below fixes.
1. Give it some time
If a Zelle payment status is pending on your end but the receiver hasn’t been notified of a new payment then you should wait some time.
This usually occurs when Zelle servers are being upgraded or bugs are being resolved.
The payment should be auto-completed within a few hours.
Also, Zelle can decide to place a payment under review for up to 72 hours, so, you can contact them to know the complete details regards your payment.
2. Tell the recipient to enroll in Zelle using the details
If the person you send the payment to isn’t enrolled on Zellepay then you should read out to him/her and inform them of your payment.
They should be able to create a Zelle account and the money will be deposited into their account immediately.
3. Ask the receiver to accept the payment
Zelle also has an option that requires users to accept a payment especially when their account has been associated with fraudulent activities in the past.
This is done to give you an edge over the scammer thereby making it possible to cancel the payment once you realize that it’s a scam.
Simply tell the recipient to accept the payment and it’ll be completed immediately.
4. Update the Zelle App
Open your Play Store or app store and download a necessary update to the Zelle app if there’s anyone available.
5. Cancel the payment and try again later
If the payment remains pending for longer than expected then you can proceed to cancel the payment and retry when the user has enrolled in Zelle.
6. Contact your Bank Support
You can decide to go extra by contacting your bank support to check if their service is functional at the moment.
7. Contact Zelle Support
You can reach out to Zellepay for further information on your sent payment by visiting their website – https://www.zellepay.com/contact-us
8. Use Alternative Payment options
If you’re in a rush to complete payment due to a deadline or whatever and you can’t wait for Zelle to resolve itself.
You can now switch to making the payment using PayPal, Venmo, or Cash App if they’re supported by the merchant or person.
The above guide applies to all Zelle users regardless of your bank i.e. Wells Fargo Bank, Chase Bank, Bank of America, TD Bank, etc.
How to Stop Zelle Payments from Pending
Here are some best practices you can adopt if you don’t want your Zelle payment to continually be put on hold.
- Always make sure the Zelle app is up to date
- Only send money to already enrolled details
- Make sure you’re sending money to the correct details
- Refrain from engaging in any illegal transaction using your cash app
- Make payment to trusted persons only.
FAQs
How long does it take to Receive money from Zelle?
It takes almost immediately for payment(s) to reflect in your Zelle account, however, it might take up to 3 days in some cases.
If it’s more than 72 hours and the payment hasn’t hit your account then you can either contact Zelle or your bank for assistance.
What will happen if my pending Zelle Payment isn’t Accepted?
A Zelle payment will be refunded to the sender if not accepted after 14 days.
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