Fix Cash App More Information is Required to Accept this Payment

If you got a Cash App payment and it says more information is needed to accept the payment then all you need to do is take action.

This issue might keep your payments on pend till you provide the required information or take the needed action to complete the payment.

Also, note that providing this information doesn’t guarantee that the transaction will be completed because the cash app security bot cancels certain payments for our protection.

However, let’s see some of the reasons why the Cash app will require more information from you to complete payment and some of the possible fixes.

Why Does Cash App say Further Action is needed to Accept this Payment?

This action block is always encountered on the cash app on three occasions.

1. While sending Money for the first time

If you just created your account and you want to send out cash to another CashApp account then you’ll encounter this message.

All you need to do is take action and provide the needed details such as your Name, Date of Birth, SSN and a valid location and the transaction will go through.

2. Receiving Money for the first time

Also, just like the above case, Cash App KYC verification also requires that you provide details such as Name, D.O.B, SSN and address before you can make any transaction on the platform.

This is required in order to improve security and curb theft by scammers and impersonators who might open fake accounts to collect money from individuals.

Failure to provide the details will lead to the money being reversed to the sender.

3. Payment Source

If you haven’t received a bank payment on your cash app account before now then you might need to provide further information to accept the payment.

4. Cash App Bot Security

Most times, your account might be in a good position but the cash app will require you to accept the payment due to some security reasons such as dormant account, payment source etc.

5. Account reached transaction limit

This doesn’t apply to verified cash app accounts though, if you’re unverified then the cash app will set a transaction limit of $250 within any 7-days and receive up to $1,000 within any 30-days.

Then if you’re partially verified then your transaction limit will increase to $2,500 per month. If you proceed to fully verify your Cash App account then you can send up to $7,500 weekly and also receive unlimited funds.

Having known what might be the cause for the hold put on your cash app payments, let’s see how to remove the more information is required message on Cash App.

How to Fix Further Action Required to Accept this Payment on Cash App?

Whenever a payment requires more information from you to be added to your cash app account then all you need to do is verify your account.

There are many ways to verify your cash app account which we’re going to discuss below.

Simply get make sure you’re above the age of 18 with valid bank details and social security numbers before you proceed.

1. Provide Basic information to Cash App

Once you get the further action is required to accept this cash on your cash app, simply click on the action button and provide your

  • Name
  • D.O.B
  • Last 4 digits of your SSN
  • A valid address

This is the first method of verification which will increase your transaction limit from $250 to $2500 per month.

If you’ve done this before now then proceed to the next verification.

2. Change Funding Source

If the sender is making the payment from their bank or card then you can tell the sender to first add the Cash to his/her account and then try sending once more.

3. Send money to the sender First

Sending at least $1 to the sender will create a connection between both accounts thereby making any payment from the other account enter the completed state instantly without asking for further information.

4. Request the Payment

You can also send a payment request to the sender and ask them to accept it.

These sometimes fix the issue,

  1. Go to the $ sign in your Cash App account
  2. Enter an amount and then click on Request
  3. Input the $cashtag, number or email of the other person.
  4. And click on request.

Once the other person accepts the request, the payment should be completed without errors.

5. Verify your identity on Cash App

You can verify your identity on the Cash App app by scanning your Driving licence or state ID.

Click on the Bitcoin icon at the bottom and click on Get started to submit your details. Doing this also enables bitcoin withdrawal and deposit to other wallets.

You might also encounter some difficulties while scanning tour documents, simply

  • Make sure your license is valid
  • Place your ID against a dark background
  • Scan in a well-lit area and avoid light reflections
  • Focus on the barcode at the back of your ID during scanning.

6. Link a valid Bank Account

Linking a bank account also increases your account threshold and might fix the more information is needed to accept this payment.

  • Navigate to Settings > Linked Banks
  • Click on Link debit card

That’s it.

7. Request for a Cash Card

Asides from requiring more information to complete a payment, at times unavailability of a cash card might cause your Cash app payments to fail also.

So, it’s advisable to request a cash card in the long run to avoid any disadvantages that might come with not having one.

To request a cash card, simply

  1. Login to your cash app account
  2. Click on the square box with a dot inside > Click on Get Free Cash Card
  3. Choose your card style
  4. Finally, select a location where you want your cash card to be sent.

You should get your personalized or custom cash card in a few days.

You can then start you should notice a difference in the rate at which payments are been completed without having to provide more information.

8. Accept the Payment

Most times, your account would be in a great condition but cash app security will require you to manually accept the payment for security reasons

However, You’ll know it’s a complex issue when all your payments are on pend and also fails after accepting the payment.

9. Contact Cash App support

If after trying the above troubleshooting guides and your payments still requires more information to be completed then you can report to contacting cash app support from your account.

  • Login to your cash app account
  • Click on profile > support > Start a live Chat.

You’ll be told the reason for the error message and possible fix to it.

How do I accept pending payments on Cash App

  1. Login to your Cash App account
  2. Go to your activity history and locate any pending transaction
  3. Click on it to open the details of the payment.
  4. Tap on the accept button to complete the payment.

That’s all.


The reason Cash App required you to provide more information to accept payment is just for security reasons which can be fixed instantly.

Once you’ve followed all of the above guides then the issue should be fixed and your payment should be completed instantly.

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