How to Cancel a Zelle Payment

Do you know you can cancel a Zelle payment if it’s still on pend? Continue reading to find out how.

Canceling a payment is the ideal option to resort to if you notice you’ve fallen for a scam or changed your decision about making a payment.

However, just like it applies to cancel a payment on PayPal, payment can only be canceled if the recipient hasn’t been enrolled in Zelle.

So, if the payment status has already been completed; there’s no way to cancel your payment.

You can only resort to filing a dispute from your bank, requesting a refund, or sending the recipient a mail.

Without wasting much time, let’s see how to Cancel a Zelle payment on chase, bank of America, and other supported banks.

How to Cancel a Payment on Zelle

You can either cancel a Zelle payment from the Zelle app or from your mobile banking app.

Remember, payment can only be canceled if it is pending and hasn’t been accepted.

  1. Open the Zelle App
  2. Go to your account activity history
  3. Locate and open a pending payment you’ll want to cancel
  4. Click on “Cancel this Payment” from the option

The receiver should get a mail or SMS notifying them of a canceled Zelle payment.

Now, let’s see how to Cancel a Zelle payment from our mobile banking app.

Regardless of the bank, you use to enroll to Zelle – Chase Bank, Bank of America, SunTrust,  TD Bank, Wells Fargo Bank – here’s a way to quickly cancel sent payments.

  1. Open your mobile banking app
  2. Select “Send Money with Zelle” from the options
  3. Click on the transaction history from the options
  4. Find and open the pending or scheduled payment you want to cancel
  5. Click on the “Cancel this Payment” from the available options

That’s all about canceling your Zelle payment(s).

How to Cancel a Zelle Transfer

Canceling a Zelle transfer is similar to when you want to cancel a payment. All can be done from the activity page.

Although, transfers can only be canceled if they haven’t been completed.

  • Sign in to your Zelle account
  • Go to your Zelle activity history
  • Locate the pending transfer and open it
  • Tap on “Cancel Transfer” and the money will be reversed to your Zelle account.

That’s all you need to know about canceling a Zelle transfer.

However, in most cases, there might not be an option to cancel a transfer since it’s instant.

How to Cancel a Zelle Account

I don’t know if there’s a way to cancel your Zelle account by yourself but you can contact Zelle support or your bank to help you with that.

Here’s a link on how to Cancel Zelle from Zellepay -

That’s it.


This article has discussed all the steps you need to follow if you want to cancel a Zelle payment,  transfer, and account.

Do well to drop a comment below if you have any questions or suggestions

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