Cash App Verify Identity not Working

Just like other payment platforms, you’ll need to provide some required documents to elevate your privileges on Cash App.

This includes increased weekly and monthly transaction limits and unlocked features like Cash app banking and Bitcoin trading.

However, sometimes users may encounter issues with verifying their identity on the app, mostly because of the fact that Cash App has different verification stages.

The first stage will require you to input your Name, SSN, D.O.B, and location, while the latter will ask you to scan your driver’s license and a photo ID.

Making mistakes or not being able to do any of the requirements appropriately will result in cash app identity verification being unsuccessful.

In this article, we’ll discuss all the reasons why your cash app identity can’t be verified and possible resolutions to it.

Why can’t Cash App Verify My Identity?

During cash app account registration, Cash App requests your email, name, date of birth, cash tag, and the last 4 digits of your SSN.

While this information is just for account creation, Cash App will require you to pass another level of verification before you can be eligible to send out cash.

If you’re having trouble getting your identity verified on Cash App, there are a few things that could be the possible reasons.

These aren’t limited to a particular level of verification, so you’ve to sort out what’s relevant for the tier of verification you’re on.

  • Incorrect SSN
  • Inaccurate date of birth
  • Network issues
  • Blur Camera
  • Not capturing the four angles of your State ID or Drivers License
  • Account flagged for malicious activities
  • Change in location
  • Locked or frozen credit card
  • Provided the wrong security answers
  • Not above 18 years old

First, make sure you're using the correct information when attempting to verify your identity.

This includes using your full name, date of birth, and address, and making sure they all tally just as it is on the last four digits of your Social Security number provided.

Also, if you aren’t able to snap or capture a clear image then your verification trials will prove abortive.

In the next section, we’ll see actionable guides you can take to fix the cash app verify not Working error.

Cash App Verify Identity not Working – FIX

If you’re having trouble getting your identity verified on Cash App, there are a few things you can try to resolve the issue.

1. Input the correct Bio Data

Make sure you’re using the correct information when attempting to verify your identity.

This includes using your full name, date of birth, and address, and making sure they all tally just as it is on the last four digits of your Social Security number provided.

If you’ve entered this information correctly and are still having trouble, there may be an issue with your account.

2. Use a better Device

Now, for you to be in this section it means that you’re onto the next verification stage.

If you’re trying to take a selfie and the verification process is going haywire then you can try continuing the process on a device with a bigger camera lens.

Also, be careful when you log into your finance app on their device.

3. Make sure you scan the edges of the ID Card

If the selfie part was successful and you’re asked to scan the front and back of the State ID, passport, Drivers license or any other document then make sure the four corners are captured perfectly.

Also, make sure the barcode (QR code) usually embedded at the back of the card hasn’t been tampered with as this will prolong the process.

4. Connect to a stable internet

The verification procedure utilizes an internet connection to authenticate your details and ensure it’s up to date.

If your network is not strong enough to check through the records, you’ll continue getting errors until you fix it.

You can switch to a wifi connection or internet connection and check if the verification goes through.

5. Move to your Initial Location

Cash App only works in the UK and USA at the time of publication so trying to verify a cash app account anywhere outside these regions will prove abortive.

Also, remember we said that Cash App makes use of your geo Location, so trying to verify a UK cash app in the USA will not also be fruitful.

It's important that you go back to the country where the account was initially created to perform any verification.

6. Contact Support

If your account has been flagged for suspicious activities then you’ll need to contact cash app support from the app.

Cash App may require you to provide additional information or documentation to verify your identity.

7. Open a fresh Cash App Account

This is the final resort if the cash app support wasn’t able to provide a valuable explanation for the situation at hand.

You can close your cash app account and create a new one using the same details.

Here’s how to close a cash app account:

  • Sign in to your cash app
  • Go to your account setting by clicking on the profile icon at the top right corner of the screen
  • Click on Support > Something Else
  • Navigate to Account settings and,
  • Click on “Close your Cash App Account” and confirm on the next page.

This process won’t be possible if you have any funds remaining in your cash app balance, so you’ve to find a way to move them out of the account.

That’s all.

Cash App Verify Identity Bypass

I saw most persons asking for a guide on how to bypass Cash App identity verification and here’s my take on it.

It’s impossible to bypass cash app verification requests because the details you provide are fact-checked if they really exist and match the records.

So, if you make use of fake SSN generator software to create a cash app and you have an issue with the account in the nearest future, it’s difficult to resolve this kind of issue.


Why is my identity verification not working?

The reasons why your cash app identity verification isn’t working is because of incorrect details, wrong security question answers, change of location, and a lost or frozen stolen card.

Why does Cash App keep saying verify identity?

If you try to send money greater than your slated limit, Cash App will keep telling you to verify your identity.

How long does it take to verify identity on Cash App?

Identity verification on Cash App takes between instantly to 48 hours, depending on some unknown factors put in place by Cash App.

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